What’s happening?
On 28 October 2024 Telstra shut down their 3G network, meaning Tyro EFTPOS machines with a built-in 3G SIM will need to connect to Wifi or Ethernet when processing payments.
Check your EFTPOS machine has a built-in 3G SIM
Just enter the serial number on the back of your EFTPOS machine in the box below.
Your machine has a 3G SIM
If your EFTPOS machine has a 3G SIM, please follow the steps below to update the connection to Ethernet (for Tyro CounterTop) or Wifi (for Tyro Mobile).
How to update your connection
These videos will walk you through the process.
For Tyro CounterTop
If you have a Tyro CounterTop, you’ll need an Ethernet cable before you start.
For Tyro Mobile
If you have a Tyro Mobile, please make sure you have your Wifi password handy
How to change your internet connection
See our article for detailed steps on how to connect your EFTPOS terminal to WiFi / Ethernet.
Other ways to keep taking payments
If you have a smart phone, download the Tyro BYO App and start using Tyro’s Tap to Pay with BYO App.
Hotspotting your Tyro EFTPOS machine
You can connect your EFTPOS machine to the internet using the ‘hotspot’ from your smart phone. To turn this on follow these steps.
iPhone
Google phone
Samsung phone
Here to help
Requesting a call-back to discuss your options
Should you wish to talk to our friendly customer support team about your options, please fill out our contact form. Please include ‘3G swap-out’ as the nature of your enquiry and we will be in touch.
For small businesses new to Tyro
To ensure your business isn’t impacted by the 3G shutdown, and you have the right EFTPOS solutions to meet your business needs, Tyro has a range of 4G compatible EFTPOS options to suit your business, so you can stay connected when it matters.
It’s easy to get started with a simple application process, without disrupting the way you currently do business.
Get the help you need 
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