What’s happening?
Following the extension of the Telstra 3G Network closure date (currently scheduled for 28 October 2024), we are continuing to work with customers relying on their 3G SIM to reduce the impact to their ability to take payments when the shutdown occurs.
We strongly encourage any customers still using their 3G SIM to complete one of the steps below prior to 28 October 2024.
Check your EFTPOS machine has a built-in 3G SIM
Just enter the serial number on the back of your EFTPOS machine in the box below.
Your machine has a 3G SIM
If your EFTPOS machine has a 3G SIM, please follow the steps below to update the connection to Ethernet (for Tyro CounterTop) or Wifi (for Tyro Mobile).
How to update your connection
These videos will walk you through the process.
For Tyro CounterTop
If you have a Tyro CounterTop, you’ll need an Ethernet cable before you start.
For Tyro Mobile
If you have a Tyro Mobile, please make sure you have your Wifi password handy
How to change your internet connection
See our article for detailed steps on how to connect your EFTPOS terminal to WiFi / Ethernet.
What does the 3G network shutdown mean for my business?
CounterTop EFTPOS machine
All Tyro CounterTop EFTPOS machines have a 3G back up SIM.
To get the best performance from your EFTPOS machine, we highly recommended that you connect your machine to the internet using the Ethernet cable supplied with your machine (see video above).
Mobile EFTPOS machine
Our Mobile EFTPOS machines have either a 3G or 4G back up SIM.
When you are not connected to WiFi, if you see a 3G symbol it means your machine has a 3G back up SIM.
If you have a 4G back up SIM, you should not be impacted by the decommissioning of Telstra’s 3G network.
To get the best performance from your EFTPOS machine, we highly recommended that you connect your machine to the internet using Wifi (see video above).
Tyro Pro EFTPOS machine
Our new generation Tyro Pro EFTPOS machine launched in October 2023 has a 4G back up SIM.
Not impacted by the shutdown of Telstra’s 3G network.
Tyro Go and Tyro BYO App
Tyro Go and Tap to Pay on iPhone 1 both use your device’s internet connection to process payments.
Not impacted by the shutdown of Telstra’s 3G network.
Your options
What if I’m affected?
Tyro is committed to working with all businesses to find a solution that best meets their business needs and ensure that their ability to process transactions is not impacted.
You should have received an email that includes a list of 3G EFTPOS machines you have. This email outlined the swap options available to you and includes instructions on how you can manage your swap out experience in the Tyro App and Tyro Portal.
To ensure your ability to take payments is not disrupted from November 2024, we strongly suggest you complete the request to swap out your EFTPOS machines or connect these to WiFi / Ethernet by mid-October.
What can I do?
To ensure your ability to take payments is not disrupted from November 2024, we strongly suggest you complete the request to swap out your EFTPOS machines by mid-October.
If you decide to keep your existing EFTPOS machines and connect to WiFi or Ethernet, please consider our standalone Tyro Go and Tap to Pay on iPhone with the Tyro BYO App solutions to have on hand if your internet connection ever goes down.
To understand what solutions will best suit your business needs, see our EFTPOS comparison table.
Here to help
Requesting a call-back to discuss your options
Should you wish to talk to our friendly customer support team about your options, please fill out our contact form. Please include ‘3G swap-out’ as the nature of your enquiry and we will be in touch.
For small businesses new to Tyro
To ensure your business is prepared for the 3G shutdown, and you have the right EFTPOS solutions to meet your business needs, Tyro has a range of 4G compatible EFTPOS options to suit your business, so you can stay connected when it matters.
It’s easy to get started with a simple application process, without disrupting the way you currently do business.
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